Shipping policy

Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping with us. We carefully handcraft and package each lighting fixture to ensure it reaches you safely and in excellent condition.

1. Order Processing

All orders are carefully inspected, prepared, and securely packaged before shipment.

  • Processing time: 5–10 business days

  • Custom or made-to-order items may require additional processing time.

  • Business days are Monday through Friday, excluding holidays.

  • Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping From

All orders are shipped from India using reliable international shipping carriers and logistics partners.

3. Estimated Delivery Times

Delivery times vary depending on the destination, shipping service, customs processing, and local carrier.

Typical international delivery estimates:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • United Kingdom: 7–15 business days

  • Europe: 10–20 business days

  • Australia & New Zealand: 10–20 business days

  • Other international destinations: 10–25 business days

These are estimates only and are not guaranteed delivery dates.

4. Shipping Delays

Once a package has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control, including:

  • Customs inspections or clearance

  • Weather conditions

  • Carrier delays

  • Holidays and peak shipping periods

  • Incorrect or incomplete delivery information

  • Local postal or transportation disruptions

We will do our best to assist with tracking and carrier inquiries when delays occur.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any customs duties, import taxes, VAT, brokerage fees, or other charges assessed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We do not control these charges and cannot guarantee whether or how much you may be charged.

Customers are responsible for providing accurate information required for customs clearance.

6. Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to update the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for reshipment.

7. Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

8. Damaged Packages

We take great care when packaging our lighting products. However, damage can occasionally occur during transit.

If your package arrives damaged:

  1. Please photograph the outer packaging before opening it, if possible.

  2. Take clear photographs of the damaged packaging and product.

  3. Contact us as soon as possible with the photographs and details of the damage.

This documentation may be required to assist with a carrier claim or resolve the issue.

9. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building management, and the local carrier.

If the package remains missing, contact us and we will do our best to assist with the carrier investigation.

We are not responsible for packages that are incorrectly addressed or confirmed as delivered to the shipping address provided by the customer.

10. Delivery Refusals & Undeliverable Packages

If a customer refuses delivery or fails to complete required customs procedures, the package may be returned to the sender.

Any additional shipping, return, customs, or handling costs resulting from a refused or undeliverable shipment may be deducted from any refund where applicable.

11. International Shipping

We currently offer international shipping to selected destinations.

Shipping availability and rates are calculated at checkout based on the destination, package size, weight, and available shipping services.

Certain destinations may be unavailable due to carrier restrictions, customs regulations, or other logistical limitations.

12. Contact Us

If you have questions about shipping, tracking, or your order, please contact us through the contact information provided on our website.

We are happy to help and will make every reasonable effort to ensure your order reaches you safely.